Unable to access account due to no email confirmation link being sent

[TimSmith]

I have paid for a monthly pass and I needed to confirm my email, however no email link arrives despite many requests to resend, and also tried using another email address. I've checked my spam folder and nothing is ther, I'm at a loss.

[NeilO]

Hi @TimSmith I'm sorry about that, when did you sign up for your Monthly Pass? 

Thanks

Neil