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Message 1 of 7

Video restart after adverts

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Hello All

 

Most likly asked before , but how do i stop the app from restarting the video after the adverts,  Always does it no matter what i watch, tried uninstalling, removing app data etc.

 

Thank you 

 

 

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Message 2 of 7

Re: Video restart after adverts

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Which app, on what device?
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Message 3 of 7

Re: Video restart after adverts

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That would help, wouldn't it

 

Bt mobile sports app, on android 12 thanks

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Message 4 of 7

Re: Video restart after adverts

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Interesting. That's my app. We've never had any reports of that before.
Could you please give an example? E.g. you're watching BT Sport 1, and it goes to an ad break. After the ad break, it then goes back to a previous time in the video?
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Message 5 of 7

Re: Video restart after adverts

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This morning went to watch replay of WWE smackdown, started fine, went into first match, half way through , jumped to adverts, advert finished, it the restarted the video from beginning,

 

Happens to me on all video, bt sports 1 / 2 etc 

 

 

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Message 6 of 7

Re: Video restart after adverts

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Are you using standard player or enhanced?
I just tried it in enhanced. After the ad break it briefly said the video wasn't available in my region and then started from the beginning again. I couldn't reproduce a second time though. Bugs in enhanced player are very difficult to fix - it'll be at least 2 months before we stand a chance of getting an update for that.
The preference would be to use the standard player instead. For WWE, the only thing you'll lose is being able to jump to a specific fight.
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Message 7 of 7

Re: Video restart after adverts

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Ah thank you , will try that now, 

 

many thanks for the prompt replies,