<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Are you still having issues? The account should normally start working within a few minutes, however it looks like last night it was taking up to 30 minutes to process them. Yours should be OK by now though.
