"Upgrade your browser" - to what exactly?

[GaryF]

Have recently experienced this message on Chrome and now with Firefox on my PC when trying to watch BTSport:
"VC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version."

I am, of course, running the very latest versions of those browsers.
So, which browser versions *does* it run on? I've read before about not being able to watch on  certain browsers because they don't have DRM/CDM abilities, but both of these browser versions do.

So, what's the issue here. BT not reading the user-agent data correctly?
For a paid service, there should also be legacy streams available, as constantly having to upgrade software and hardware is irksome and can be costly. I'm not interested in all-singing and all-dancing extra features within a video player, I just want to simply watch a football match...

[imjolly]

Which version of Windows and chrome are you using if not the current version as your post suggests you are using N older legacy version

[GaryF]

Win 7 Pro, SP1. I've been greeted for years by BT Sport that I'd need to upgrade to Windows 8.1 (or thereabouts) to actually watch via their player, but it's always worked fine before, except during their own server problems.
I don't see any DRM issues being the cause here, as playback is via a web browser only, which have DRM enabled. Yes, I know "support" ended for Win7 in 2020, but I don't see that as relevant here. Exactly what technological difference is there that would prevent viewing a video stream, when you're viewing in an up to date browser?

As for web browser's, I'm using Firefox version 102.3.0esr and Chrome version 106.0.5249.119 

[-Richie-]

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@GaryFwrote:

As for web browser's, I'm using Firefox version 102.3.0esr and Chrome version 106.0.5249.119 

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I also use Firefox and I'm on 105.0.3, so there is an update available, if you look in settings you can check for updates, the try viewing your BT Sports again.

[GaryF]

Thanks, but that's not available to me as yet, possibly because I'm using the 32-bit version.

[Starman]

Interesting could it be that? Are they now requring 64-bit based OS? Do you run Win7 32bit?

[rbz5416]

I suspect that the issue is that you aren't using the latest browsers, but the latest version your obsolete OS supports.

[GaryF]

Yes, I'm using Win7 32bit.

[GaryF]

Maybe for Firefox, but I believe I'm using the latest version of Chrome?

[rbz5416]

I'm fairly certain we've been here before with this issue, although possibly on Mac OS. @DarrenDev should be able to verify which browser versions are currently supported.

Is there a compelling reason why you didn't update Windows? W10 was released seven years ago & was free, while MS ceased all security updates for W7 over two years ago. So your OS is not only obsolete, it is vulnerable.

Edit

This is the thread I was thinking of.