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Davvyk
Beginner
913 Views
Message 1 of 9

No Netflix results in Bt tv box pro universal search

Hi

I don’t seem to be getting any Netflix results in my new bt box pro universal search. This was the only reason I got the box for one search across prime and Netflix. It states it should be possible here https://www.bt.com/tv/on-demand/netflix/how-to-watch-netflix-bt-tv

 

I am signed in. Any suggestions or have I been conned by out of date information on the site?

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8 REPLIES 8
zulu17
Distinguished Guru
Distinguished Guru
835 Views
Message 2 of 9

Re: No Netflix results in Bt tv box pro universal search

Other than the search string and selecting between On Demand and ON Now & Later there are no other settings for  the BT Youview Search. I will ask the mods to get clarification on whether NETFLIX on demand should be featured in the search.

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PaddyB
Moderator
Moderator
817 Views
Message 3 of 9

Re: No Netflix results in Bt tv box pro universal search

Hi @zulu17 and @Davvyk,

Thank you for posting. The Universal Search should include results from Netflix. I've highlighted this to the TV Team and I'll post back as soon as I have an answer.

Thanks,

Paddy

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Davvyk
Beginner
756 Views
Message 4 of 9

Re: No Netflix results in Bt tv box pro universal search

thanks. Still not getting any Netflix results at all so there must be something amiss. It’s as if universal search doesn’t even know the Netflix app is installed 

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RobbieMac
Moderator
Moderator
713 Views
Message 5 of 9

Re: No Netflix results in Bt tv box pro universal search

Hi @Davvyk

Thanks for your patience.

We’ve spoken to our BT TV team following your question about the BT TV Box Pro universal search.  We've recently made an update to our search capability and the changes mean that Netflix content is not included in the search. The team are working to re-introduce this as soon as possible but they don’t have a confirmed date at the moment.  Sorry for any inconvenience caused.

All the best,

Robbie

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Davvyk
Beginner
679 Views
Message 6 of 9

Re: No Netflix results in Bt tv box pro universal search

Terrible. Will have to cancel and return. Only purchased for universal search across all services. All the pages on the bttv site still state that Netflix search results should be in universal search. I explicitly did my research for this reason. Very disappointing 

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msd123
Contributor
320 Views
Message 7 of 9

Re: No Netflix results in Bt tv box pro universal search

any update on this ?

It's a feature that's really needed ☹️

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terry821
Contributor
251 Views
Message 8 of 9

Re: No Netflix results in Bt tv box pro universal search

Bumping post - Was a great feature and hope it returns. 

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zulu17
Distinguished Guru
Distinguished Guru
110 Views
Message 9 of 9

Re: No Netflix results in Bt tv box pro universal search

Another  month on and no update since Before Christmas on this .

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