BT Box/NOW TV keeps asking for parental PIN even though age restrictions are OFF

[PhilC42]

BT Box/NOW TV keeps asking for parental PIN even though age restrictions are OFF

I have set age restrictions to be OFF on both my BT Box and on NOW TV, both are OFF, and yet any time I want to watch a TV series on NOW TV I am asked at the start of each episode for my PIN again, it is so annoying, does anyone else see this?

Anyone know how to stop this problem? Clearly, turning age restrictions off does not work?

many thanks

[welshgit]

i believe its a sky thing and there is no way of stopping it ,it does not pop up after 8pm AND yes it is very annoying and completely pointless in my opinion 

[PhilC42]

thank you for replying, it is so annoying, another reason to wish I had just gone with Sky instead of BT, so many annoying bugs 😞

[mikealanr]

Hi @PhilC42 

This applies to all broadcasters and happens on Sky, Virgin Media etc when broadcasting age restricted content, Ofcom require a PIN.

Its referred to as ‘Mandatory PIN Protection’ as documented here: https://www.ofcom.org.uk/__data/assets/pdf_file/0025/125359/statement-mandatory-daytime-protection-r...

MikeAlanR

[DarrenDev]

The mandatory PIN prompt should only appear when watching channels - there's no requirement for PIN when watching on-demand content if you've turned off content protection.

[PhilC42]

so why do they bother having a setting to disable it if it doesn't work

[NigelB72 · Accepted solution]

If it's happening when viewing On Demand content via the NowTV app, you might need to disable the PIN requirement in the actual app. To do this, head into the Settings and PIN are of NowTV's My Account and change the age restriction settings. You might need to do this via their main online account rather than the app.

[zulu17]

Currently the relevant support help pages are

https://www.bt.com/help/tv/getting-set-up/setting-up-bt-tv/pin-help-on-bt-tv

https://help.nowtv.com/article/what-is-a-viewing-pin