Awesome, thanks so much.
It's interesting to note that the last order you sorted for me was for cancellation of BT sports.
After it cancelled, I placed the order for the sport and entertainment, and the BT sport part of the latest order is working ok so the order appears to have partially gone through.
Observation could it be that you now have Sport as the BT TV pack and NOW entertainment as an addon. In that scenario I believe the NOW entertainment is app only ( Ie no Epg linear channels).
Thanks for replying.
I have no issue with the entertainment.
sky sports and sky cinema are not working either on the box, or on the now app.
the order is stuck in an open status, and I can't make any further changes to my package.
@DarrenDev Do you have a timeframe for a resolution on this?
I'd prefer to not keep bothering you, especially as it's been referred away from you, but it's now over a week since i swapped packages and most of the upgrades are still not available.