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Message 11 of 47

Re: BT TV addons bug and order stays open

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Ok perfect, thanks - sounds like nothing has happened to it at all.
I've opened a ticket for one of my colleagues to trace this through. It should hopefully be picked up tomorrow, where they'll also work out what's wrong with your account so that it doesn't happen again.
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Message 12 of 47

Re: BT TV addons bug and order stays open

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Awesome, thanks so much.

It's interesting to note that the last order you sorted for me was for cancellation of BT sports.

After it cancelled, I placed the order for the sport and entertainment, and the BT sport part of the latest order is working ok so the order appears to have partially gone through.

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Message 13 of 47

Re: BT TV addons bug and order stays open

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Observation  could it be that you now have Sport as the BT TV pack and NOW entertainment  as an addon. In that scenario I believe the NOW entertainment is  app only ( Ie no Epg linear channels).

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Message 14 of 47

Re: BT TV addons bug and order stays open

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Thanks for replying.

I have no issue with the entertainment.

sky sports and sky cinema are not working either on the box, or on the now app.

the order is stuck in an open status, and I can't make any further changes to my package.

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Message 15 of 47

Re: BT TV addons bug and order stays open

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@DarrenDev  i appreciate your help with this.

Has anyone managed to look at the problem yet, i'm still unable to view any of the Sky sports or cinema channels.

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Message 16 of 47

Re: BT TV addons bug and order stays open

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It was referred to a lower level team earlier this morning for further investigation, as they're unable to tell so far why your orders keep getting stuck.
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Message 17 of 47

Re: BT TV addons bug and order stays open

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Thanks for the update 👍

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Message 18 of 47

Re: BT TV addons bug and order stays open

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@DarrenDev   Do you have a timeframe for a resolution on this?

I'd prefer to not keep bothering you, especially as it's been referred away from you, but it's now over a week since i swapped packages and most of the upgrades are still not available.

 

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Message 19 of 47

Re: BT TV addons bug and order stays open

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No time frame unfortunately. I'll ask if there's a way to manually provide you with access until your account is fixed.
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Message 20 of 47

Re: BT TV addons bug and order stays open

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Hi @DarrenDev 

Is there any update on this please?

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