BTP-15000 error

[therrrw]

Ever since we moved the other week, I’ve had this error saying I’m not a TV customer, but I am. Live chat and phone calls don’t seem to be going anywhere.

[DavidM]

Hi @therrrw and thanks for posting.

Sorry you're seeing the error message. How are you connected? Is it via adaptors or wireless? 

Cheers

David

[therrrw]

The TV is connected to the router via a wired connection.

[DavidM]

Thanks for confirming that @therrrw 

When you spoke with our guides did they open a fault for this? Did you get a fault reference?

Cheers

David

[therrrw]

No I didn’t get a reference. It seems to be a problem with the subscription.

[DavidM]

Thanks again @therrrw 

We'l need to take a closer look at this for you so check your inbox for my message and drop me over the details.

Cheers

David