on 27-06-2024 16h50
Ever since we moved the other week, I’ve had this error saying I’m not a TV customer, but I am. Live chat and phone calls don’t seem to be going anywhere.
on 27-06-2024 16h58
Hi @therrrw and thanks for posting.
Sorry you're seeing the error message. How are you connected? Is it via adaptors or wireless?
Cheers
David
on 27-06-2024 17h01
The TV is connected to the router via a wired connection.
on 27-06-2024 17h33
Thanks for confirming that @therrrw
When you spoke with our guides did they open a fault for this? Did you get a fault reference?
on 27-06-2024 17h37
No I didn’t get a reference. It seems to be a problem with the subscription.
on 27-06-2024 17h41
Thanks again @therrrw
We'l need to take a closer look at this for you so check your inbox for my message and drop me over the details.
