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Message 1 of 6

BTP-15000 error

Ever since we moved the other week, I’ve had this error saying I’m not a TV customer, but I am. Live chat and phone calls don’t seem to be going anywhere.

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Message 2 of 6

Re: BTP-15000 error

Hi @therrrw and thanks for posting.

Sorry you're seeing the error message. How are you connected? Is it via adaptors or wireless? 

Cheers

David

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Message 3 of 6

Re: BTP-15000 error

The TV is connected to the router via a wired connection.

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Message 4 of 6

Re: BTP-15000 error

Thanks for confirming that @therrrw 

When you spoke with our guides did they open a fault for this? Did you get a fault reference?

Cheers

David

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Message 5 of 6

Re: BTP-15000 error

No I didn’t get a reference. It seems to be a problem with the subscription.

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Message 6 of 6

Re: BTP-15000 error

Thanks again @therrrw 

We'l need to take a closer look at this for you so check your inbox for my message and drop me over the details.

Cheers

David

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