BTTV channel package downgrade

[nodron]

Hi,

I am currently having an issue with managing my BTTV package. I signed up in Dec 21 on the sole pretence that I could change my package to suit on a month by  month basis. I have tried to do this online but currently get the error advising that there are no deals at the moment and to ring for offers.

When I contacted customer services I am now being advised that if I change my tv packages I will need to renew my contract or pay ETF!!!! The last customer services rep blamed netflix, which I don't get!!

reading to T&C and BT advertising I should be able to swap my TV package on a monthly basis! it even states you need to be in contract to do this.

can one of the moderators assist, as I am losing patience on the phone.

cheers

[Les-Gibson]

Sign in to MyBT

Your Products -> Manage
TV -> Manage
Swap Your Package
Manage add-ons

[nodron]

Thanks, I have tried that, doesn’t work. 

I get a we are sorry message in a red box when I try this.

[DavidM]

Hi @nodron and welcome to our community.

Sorry you're not able to make the changes online. This doesn't sound right at all. I'll be happy to take a look so I'll drop you over a private message so you can get in touch.

Cheers

David

[jam2000]

I've got the same issue too unable to make changes online

[NeilO]

Hi @jam2000 I'm sorry about that, are you getting an error message?

Thanks

Neil

[nodron]

Thanks DM received and I have replied

[jam2000]

@neil It appears to be working ok now.

[PaddyB]

Hi @jam2000,

Thank you for posting back to update the thread.

Thanks,

Paddy

[nodron]

Hi Moderators 

It has been 3 months and still no option to downgrade, still getting the "we have no new offers........". RobbieMac has been helping me out but last contact was 16/5/22. 

Robbie did manage to get my downgrade done from his end, but surely it is something I should be able to do myself. This really needs sorting out.