Cancelling TV package

[RobbieMac]

Thanks for posting back @APlaister1

Included with the white bag should be a sheet that has the address and bar code to return the item.  Can I just double check that with you please?  If you still have some problems we'll be happy to pick up again.

Thanks,

Robbie

[APlaister1]

Hi 

Defo checked the envelope and the bag

there was no label as described 

Kind Regards 

Alex Plaister 

[DanielS]

Hi @APlaister1,

Thanks for taking the time to post back up.

I am sorry that you didn't get the returns label with the returns kit. You would attach the label to the bag before returning it. I've ordered a new returns kit to go out to you.

For more information on how we handle returns, please, see How to return equipment to BT

Drop me a line if you need anything else 🙂

Thanks
DanielS

[APlaister1]

Hi 

     Daniel 

  Thank you and Kind Regards 

aAlex Plaister