Do I really have Discovery and Discovery+ Basic?

[KathKelson]

I just logged in to my account for the first time in a while and noticed that alongside my Netflix and NowTV icons, I am also eligible for Discovery and Discovery+ Basic. I can’t see anywhere to activate my Discovery/Discovery+ Basic account, so can’t log in to the app on my TV to see what’s available.

The only help threads I can find relate to TNT Sports, and this isn’t that.

Can anyone help? 

[NeilO]

Hi @KathKelson  Weclome to the community and thanks for posting.  Login to MyBT click on your products then Choose TV and Sport, under the Your monthly TV extras you should see Discovery+, click on activate. 

Thanks

Neil

[KathKelson]

There’s nothing that says activate anywhere. That’s why I posted. The top part says it’s included, but it doesn’t show on the bottom section.

Glad for any help you can offer.

[RobbieMac]

Hi @KathKelson

Thanks for posting back!

Sorry for the problems you're having.  Try this link: How to activate discovery+

Thanks,

Robbie

[DarrenDev]

@KathKelson I can see that your account doesn't currently have discovery+ applied to it, which is why you're not able to activate it.  I've asked a colleague to investigate whether your subscription should include it, and if so, get it added.  I'll update when I know more.

[KathKelson]

Thanks so much