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Message 1 of 3

Downgrade VIP package out of contract?

Hi,

I'm out of contract on my VIP package, thought I could downgrade it (as I'm remove entertainment & movies using the flexibility thing) but am I right in thinking I can't do this as I'm out of contract? 

Thanks

 

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Message 2 of 3

Re: Downgrade VIP package out of contract?

You should be able to swap packages through MyBT.

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Message 3 of 3

Re: Downgrade VIP package out of contract?

HI @murphy83 

I believe BT currently say" If you have a Flexible BT TV service you can change your TV package once a month throughout your minimum term. Any changes to your TV package will be charged at the standard
price "

So i believe BT will look to start a new minimum term if you flex your package  after  your original minimum term despite you still being under a rolling contract.

It is unclear as to when BT introduced  this restriction in their T&Cs .

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