Ipc6023

[smarty_paws]

Has anyone got any ideas I have an ipc6023 message on Ch4Hd and Ch5 Hd(maybe more) and have reset both bsmart hub 2 and Bttvpro box to no avail ...had this since just b4 Christmas .We stream all channels as no ariel

[DavidM]

Hi @smarty_paws and welcome to our community.

Thanks for posting, sorry you're having problems. Are you connected via any extenders or adaptors? have you followed all the self help at Fix your BT TV, BT Sport or BT App Error Codes | BT Help

Cheers

David

[smarty_paws]

Thanks for the reply ...no straight into hub

[DavidM]

Thanks for confirming that @smarty_paws .

I'll be happy to take a look at this for you. Check your inbox for my message and drop me a reply with the details.

Cheers

David

[smarty_paws]

Many thanks will do

[DavidM · Accepted solution]

Hi @smarty_paws ,

I can see the tech guys have been in touch and have sorted this for you. Let us know if you have any other problems.

Cheers

David