Managing TV add-ons - why a tech expert visit?

[chloeg]

Hello,

I'm attempting to add the NOW Entertainment membership free trial to my account but why do I have to add a tech expert visit to my order? I have no option to not choose this why?

I'm not looking to upgrade my box just change the add-on am I not able to do this without upgrading my box? ( I assume this will then renew broadband for another 24 months which I don't want).

Any help appreciated.

[NeilO · Accepted solution]

Hi, @chloeg welcome to the community and thanks for posting, I can't see the need for a visit either. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil