NOW TV double account issue

[jamesbates234]

Hi there. Having an issue whereby my BT TV Box Pro keeps reverting to the NOW TV account I created via BT a couple of years ago (but is no longer used) - however I want to log in with a different account which I just activated for a £1/month for 3 months. 

I need to either merge the two (it’s two different emails) or have the integrated BT/NOW account removed.

Anyone else experienced this? 

[ozsat · Accepted solution]

The only account you can use on the BTtv box's EPG is the one created by BT. I don't think BT will change this as I tried before.

You can use an alternamte account in the NOW APP on the BT box.

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@jamesbates234wrote:

Hi there. Having an issue whereby my BT TV Box Pro keeps reverting to the NOW TV account I created via BT a couple of years ago (but is no longer used) - however I want to log in with a different account which I just activated for a £1/month for 3 months. 

I need to either merge the two (it’s two different emails) or have the integrated BT/NOW account removed.

Anyone else experienced this? 

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[jamesbates234]

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Thanks for the reply ozsat. I’ve been using the app - I sign out of the BT created account and into the NOW TV account I created on their website, works fine. But next time I open the app (even the same evening without the box having been switch off or asleep) it’ll have logged back into the BT account.

[NigelB72]

It'll be authenticating against your BT account. I'd imagine that this is by design as understandably, if they're lending you the Pro Box they would like to benefit from it. 

[ozsat]

There are always great offers available with NOWTV - but never available on the account set up by BT.

If you have a non-BT NOW account you are best getting access on a non-BT device. They are cheap and the savings in subs will soon pay for the device.