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@RobbieMac I am having exactly the same problem as @Singhp49 can you provide me with the resolution, thanks
Solved! Go to Solution.
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Re: Error IPC6023
Hi @ColinB001 and welcome to our community.
Sorry you're seeing this also. Can you just confirm how are you connected? Is it wireless or cable?
Cheers
David
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Re: Error IPC6023
Hi David I have tried connecting by both WIFI and Ethernet. It is only when trying to view a live channel that I get the error code. Apps are working fine.
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Re: Error IPC6023
Thanks, @ColinB001 The apps and live channels are delivered differently over the internet so it's quite common for the apps to continue working.
When you try to watch a live channel is the screen pixelated or blank when the IPC6023 error is shown?
Do you have full-fibre broadband? If so please turn off and on the white Openreach ONT to see if that helps.
Thanks
Neil
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Re: Error IPC6023
Thanks @NeilO screen is blank when message is displayed. Yes I am on full fibre. Will try your "switch off" suggestion and get back to you.
NB the TV Box worked perfectly when first installed, I haven't used it for a couple of weeks recently an got the error yesterday for the first time when using it again, so frustrating.
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Re: Error IPC6023
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Re: Error IPC6023
Hi @NeilO, tried switching off and restarting as per your advice. This has made no difference. I have attached photo of error message as it displays on TV
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Hi @ColinB001 Thanks for trying, I'm sorry it made no difference. I'll send you a private message so you can contact the moderators with your details and we'll be happy to help.
Neil
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Re: Error IPC6023
Did you get a resolve for this?
I have been trying to get this sorted for months now with no resolution from BT.
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Re: Error IPC6023
Yes, @NeilO raised a complaint with BT and they resolved it within a couple of days, something to do with my subscription to BT TV not set up correctly, apparently a fairly easy fix