TNT Sports

[BangBang]

• When you take out the subscription all the hardware comes from BT/EE. All correspondence and emails come from BT/EE. All numbers on that correspondence will put you through to BT/EE. All advertising is done by BT/EE.  They do not give you a number to call TNT Sports. They do not tell you it is a different company and nothing to with BT/EE. That's the actual reality but sure let's make it my fault. 
• They are selling an expensive product and according to you they shouldn't be expected to actually know anything about it?  I know you've been giving this exalted title and feel the need to defend them but lack of basic customer service and lack of knowledge of your product that appalling is indefensible.  

[Hunter2660]

Remember they also upsell Sky channels as well..... I doubt very much the call centre are given specific information on their products either, only what is on the script. In all cases it's best to do your own homework before taking any subscription.

[BangBang]

Due diligence? So now customers have to guess if the information on a multi billion pound company's website is correct or not. Guess again if the information from the company's official social media a joint is correct. And then guess again if the people on the helpline, the one specifically provided by the same company, are also giving you the correct information. Exactly which one of these do the "recognised experts" think would have provided me with this due diligence?

[Hunter2660]

In your case you are right, I never said you wasn't. And you should be able to cancel without penalty, as TNT's website is just plain wrong. I'm not having a pop at you, just simply explaining that the call centre staff will not have "inside information", just the script they have in front of them.

PS. I'm an ex subscriber to BTTV/EETV and I don't have any sort of TNT subscription. And the "recognised expert" is not something I asked for, just interested in the service and try to help when I can (being an ex subscriber).