BT says i am a business address

[Anonymous]

My home has always been residential.  Sky says Openreach/BT says its a business address. They wont connect me to fast fibre.  Who to talk to to alter this error???? 

[licquorice · Accepted solution]

Your current provider, which I assume is Sky. They need to raise it with Openreach.

Nothing to do with BT

[Anonymous]

Thanks. Its Trooli and they have e mailed openreach 3 times over two weeks and OR nit replied to them. They say they cannot speak and only communicate via e mails

[NigelB72]

It's possible that if the property was previously a commercial property and has been converted to domestic, it might need to have it's registration changed with the land registry before Openreach will acknowledge the change of purpose.

[Anonymous]

Never commercial but good idea!

[iniltous]

There is no such entity as BT/Openreach, the original post had a  straight forward answer, if you want to order service with Sky and Sky state there  is an Openreach address problem, that’s between you and Sky and Sky and Openreach , if you were a current BT customer ( and presumably you are not ) then BT could enquire that your address info is correctly matched with the Royal Mail entry , and if it wasn’t matched ,  get the  error sorted , you could then leave BT and join Sky , but if you are not a BT customer, so it’s got nothing to do with BT,  then the curve ball , Trooli ,  what has joining Sky got to do with Trooli, even if you are a current Trooli customer, that doesn’t concern Openreach based providers , it’s irrelevant,  Trooli   are an Alt Net  , they don’t use Openreach , and Sky don’t use Trooli networks.

If Trooli  don’t offer other ISPs like Sky  wholesale access to their network , then what has a  this alternative network/ISP  got to do with anything related to Sky or Openreach addressing ? , if it’s a case you are with currently with Trooli , and are leaving them that’s fine , but  why are Trooli emailing anyone about your address ?