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Jaycey
Aspiring Contributor

on ‎17-10-2022 14h44

1,427 Views
Message 1 of 3

Does Live Chat still exist?

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I used to use this page:-

https://www.bt.com/help/home/contactus/public/echat/

- but now, pressing on any of the 'Chat now' buttons, just takes you to this weird URL:-

https://www.bt.com/help/contact-bt?type=r&webreason=12345&num=ff7d

(which is just the bog standard Contact Us page).


Is my IT up the spout or have BT actually removed this feature?  (If so, WHY?!  There isn't even an email address now, and I always hate ringing customer services in any organisation!)  Not happy! 😡

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2 REPLIES 2
SC-UK1
Beginner

on ‎17-10-2022 15h21

1,411 Views
Message 2 of 3

Re: Does Live Chat still exist?

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Hello... it worked for me on SUNDAY using this URL and select 'Message Us'...

For BROADBAND TechSupport: 

https://www.bt.com/help/contact-bt/technical-support/broadband

 

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Starman
Expert

‎17-10-2022 19h28 - edited ‎17-10-2022 19h29

1,383 Views
Message 3 of 3

Re: Does Live Chat still exist?

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Check you don't have any ad filtering or non-standard cookie protection or blockers active within your browsers of choice on the page that could stop the chat button from appearing.

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