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JKpilot
Beginner

on ‎13-02-2022 20h21

2,919 Views
Message 1 of 10

Fibre 65

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I upgraded from  DSL to Fibre 65 a few days ago.  It did not go well. Three days later when it finally was up and running, it refused to work with my AC1600 router.  In the end I had to use my older DSL 3782 which got me online.  I am not sure what is happening here .  In the last 24 hours my landline is dead, no dial tone although the internet works.  Is it something to do with the new Fibre 65?

JKpilot

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9 REPLIES 9
-Richie-
Guru

on ‎13-02-2022 20h33

2,908 Views
Message 2 of 10

Re: Fibre 65

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There is no such product as Fibre 65, I'm guessing you have Fibre 2 with speeds estimated at 65mbps ?

Your phone line being dead could also be your upgrade included a migration to Digital Voice, your comfirmation email will verify that if you look at it, if you do have Digital Voice the phone service comes via the Smart Hub 2 BT sent you, not your master socket (NTE)

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licquorice
Distinguished Sage
Distinguished Sage

on ‎13-02-2022 21h08

2,888 Views
Message 3 of 10

Re: Fibre 65

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Did you change the AC1600 from PPPoA (ADSL) to PPPoE (VDSL)?

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JKpilot
Beginner

on ‎13-02-2022 22h09

2,863 Views
Message 4 of 10

Re: Fibre 65

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No,  I don't think I did.  It is worth considering.   Thank you.

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JKpilot
Beginner

on ‎13-02-2022 22h20

2,857 Views
Message 5 of 10

Re: Fibre 65

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OK, this is an offer from a competitor company (Talk Talk) outsourced by Open Reach.  It has left me puzzled by the absence in details , other than simply stating that I can continue to use my regular router without difficulty.  But I intend to try tomorrow the  VDSL option on my AC1600, and hope that works. I tried to get help with the phone and so far I have not had any genuine feedback from the company..

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licquorice
Distinguished Sage
Distinguished Sage

on ‎13-02-2022 22h26

2,855 Views
Message 6 of 10

Re: Fibre 65

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So why are you asking for advice on a BT forum?

You need to post on the TT forum for advice on settings applicable to TT.

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JKpilot
Beginner

on ‎13-02-2022 22h47

2,849 Views
Message 7 of 10

Re: Fibre 65

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I assume BT is owner of all lines and relate to all Broadband issues.
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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-02-2022 22h50

2,845 Views
Message 8 of 10

Re: Fibre 65

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Openreach own the landlines not BT Retail. There is no link from this forum to openreach



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JKpilot
Beginner

‎14-02-2022 8h10 - edited ‎14-02-2022 8h15

2,800 Views
Message 9 of 10

Re: Fibre 65

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Did you change the AC1600 from PPPoA (ADSL) to PPPoE (VDSL)?

I am not sure how to do this.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎14-02-2022 8h19 - edited ‎14-02-2022 8h20

2,794 Views
Message 10 of 10

Re: Fibre 65

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@JKpilot 

Please post on this forum for advice, as the settings are not the same as the BT Broadband settings.

https://community.talktalk.co.uk/t5/custom/page/page-id/ForumIndex

This is a BT Retail Customer Forum for BT Broadband customers.

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