How long for engineer to clear a blocked duct

[MrRichC]

Hi. We had our FTTH broadband installed today via Sky and Openreach. However we aren’t up and running due to the man not being able to get the wire all the way down the duct. So everything is now done indoors, we just simply aren’t connected. I was told that someone would need to come out and clear the duct so we can be connected. Does anyone know how long it usually takes for someone to come out and do this from Openreach? We’ve already been without internet for 6 weeks following our house move due to demand in the area.

[imjolly · Accepted solution]

This is a forum for customer of BT Retail and there is no connection from this forum to openreach. You need to contact SKY and pose your question

[Keith_Beddoe]

@MrRichC 

Try the Sky forums.

Sky Help Forum - Help & Support from the Official Sky Forum

https://www.skyuser.co.uk/forum/