Thinking of switching

[Senpai_Ryujin]

Hello everyone, I'll spare you guys all the gory details but the TL;DR is I got treated like complete dirt by VM recently. I am looking to see how all of you would rate the experience of being with BT and their customer service. Including commitments to guaranteed speeds etc. I have my eye on a package which is a no brainer but I want to weigh my options more before entering a 2 year contract. Lastly, for better or worse be honest. Thanks.

[gg30340]

If you do get any replies keep in mind that most people come onto this forum because they have a problem or complaint about their BT package.

Very few people come on to say they have had no issues or problems or sing the praises of BT.

[Senpai_Ryujin]

Hello, thanks for the reply. I'm happy to listen to the good and the bad. That's a big reason why I'm trying to do some research prior to making any decisions. I will be calling BT today to ask a few questions and see how things go. How I have been treated by VM is unacceptable and I do not want to stay with them.