I've had an Openreach install at my recently moved into house. It was great. The main installer Scott rang ahead of time and gave me a good estimate of arrival and arrived when he said he would.
Looked at the job and got on with it. His boss Dom was coming to inspect ongoing work and Scott told me about this and asked if that was OK - it was.
Dom arrived and was also lovely and supportive of his colleague, helping and discussing the work not just inspecting.
They kept me informed of progress and told me when the service would be interrupted. Interruption (because I was working from home) was kept to a minimum.
They were tidy and respectful of my property (even when I told them there was no need because the house is in need of work), they were nice to my dog when he escaped as I left the gate open, they were nice even when the dog knocked Dom's brew over and smashed my mug (totally the dog's fault), understanding about the cat frightened by the drilling (the cat is on lock down because of the house move).
Removed old equipment, vacuumed up, made sure the service was online and I was happy with the work.
We are quick enough to send moaning emails and I just wanted to say something positive about a job well done.
