Thank you to BT staff

[PennyC]

I wanted to thank a BT employee for their exemplary customer service.  How do I do this please?  I don't have their name but I have my order number.

Thank you.

[Keith_Beddoe]

@PennyC 

Welcome to this user forum for BT Residential phone and broadband customers.

Was this someone visiting your property, or was it a customer service adviser on the phone?

[PennyC]

It was a customer service telephone assistant who sorted out my move to a new property.  The original order went very wrong but the persistence and daily updates to me were above and beyond normal service.  The problem was resolved and I move next week, porting my existing service.

I have been a BT customer for eons!  You have your issues sometimes but finding someone so good really encourages you to continue using the company.

[Keith_Beddoe]

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

You can message BT using the "message us" links on the help pages. They should be able to pass on your feedback.

https://www.bt.com/help/contact-bt