What is this item and how do we get it repaired?

[LunaEcho]

Hello all, apologies for posting to "The Lounge" but I'm not sure my question fitted neatly into any of the other options.

I am undertaking some construction work, refurbishing a commercial building and a piece of existing telecoms equipment has been damaged and I'm struggling to find out how to get it repaired.

We have a drawing from Openreach which confirms it is their equipment but provides no further details than it is a "box". Speaking with their various chatbots and teams covering customer service & damage have also failed to get any assistance. I've added some photos below of the unit before and after the damage, hopefully some of you fine people might be able to point me in the right direction?

Unit Before Damage

Unit After Damage

[imjolly]

this is a community forum where customer help customers and no link from here to openreach  I would look for a local telecom  person and get them in to repair your damage

[iniltous]

Was the box on the wall labelled as DP **** ? 

Without any working customers you don’t have an avenue via a provider to report it to Openreach , and although you can report damage directly to Openreach, they probably would only do anything if it were endangering the public (like a wire hanging from a pole ) 

Obviously if at some point in the future someone moved into the building and ordered copper pair based service from an Openreach based provider it would fail and Openreach would  replace or repair at that point , but chances are you won’t get it made looked and and sorted out if no customers  are currently affected by this damage .

[36ULW]

That’s a Box Con 201. Doesn’t look like any lead in pairs are on it though, just the Incoming 10 or 20 pair feeding it.

You’ll have to wait to get a line installed and the Engineer ‘may’ be able to fix it. I say may like that because most Openreach SD Engineers don’t usually carry BC201’s and Contractors definitely won’t!

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[gspearson]

It doesn't look as if it has been in use for some time.  If you don't know what it is for, I'd be inclined to remove it - undo the wiring, tape up the ends and forget it.  But if you want it repaired, what will you connect to it?

[36ULW]

Might not even be a DP that belongs to BT. Could belong to VM, they use BC201’s.

Also might not even be a DP at all, could potentially an NTTP installed by the previous Business to occupy that building.