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Message 1 of 8

thinking of moving from virgin media

im long time customer with virgin media and generally i am happy but prices are getting to high.

I would like some advice on the amount of times BT broadband goes down over a year and if speeds stay at what they should be?

I dont want to change providers to have more problems as i need it for work.

 

also how does BT operate these days? is a phone line no longer a requirement?

 

any help anyone can give would be great!

 

7 REPLIES 7
1,514 Views
Message 2 of 8

Re: thinking of moving from virgin media

17 times. 

1,512 Views
Message 3 of 8

Re: thinking of moving from virgin media

worse than virgin media then.

and i will lose speed to get the price down too.

i guess ill have to see what they will be willing to put it down to when i threaten to leave.

1,497 Views
Message 4 of 8

Re: thinking of moving from virgin media

We've been with BT for 7 years and our broadband has never failed.. There was a slight issue when we moved house because some idiot gave BT the wrong address ( me!) but they sent a 4G mini hub so we weren't offline.

Our connection is a rock solid 160mbps over FTTC with G-Fast enabled.

1,487 Views
Message 5 of 8

Re: thinking of moving from virgin media


@sctd88 wrote:

 

also how does BT operate these days? is a phone line no longer a requirement?

 

 


@sctd88 Phone service no longer needed.

https://www.bt.com/broadband/broadband-without-landline

1,468 Views
Message 6 of 8

Re: thinking of moving from virgin media

To get the best price from VM/O2 actually put your notice in, don't just threaten. Retentions will ring you a few days later with a good offer.

1,458 Views
Message 7 of 8

Re: thinking of moving from virgin media

nice to know thank you
1,457 Views
Message 8 of 8

Re: thinking of moving from virgin media

haha i can imagine, i usually get through to cancellations after talking to 2-3 people then they give me a decent enough deal but even thats getting to high now.