BT Address Book Malfunction

[Miguelito100]

For the last week every time I try to bring up an email address from the BT address book on an autofill basis it rejects it so I end up having to type the email address out in full. This is not just happening to me but also another user from another computer in my home. Has anyone else had the same problem and found a solution?

[Miguelito100]

I had a long chat with a helpful bt techie who assured me the problem was not with bt. I tried a different browser from Firefox, DuckDuckGo, and the autofill address system started working again. So I wondered where the problem originated? I would prefer to stay with firefox

[Debo100]

My email is STILL not working 2weeks after the problem arose PLEASE BT fix this it is a major pain

[licquorice]

Which part of 'its a Firefox problem not a BT problem' is it you don't understand?

[Debo100]

Why has Firefox suddenly had a problem after years of using it w BT? And it didn’t happen until January 16 th 3 days after a Firefox update  on January 13 which I have had many times before with no problem 

and it is ok on my iPhone only on the PC 

secondly how to fix it ? I do not want to change browsers 

Thank you for any suggestions other than changing browsers for 

[licquorice]

Your options are wait for Firefox to fix it or change browser. Try Brave, very similar to Firefox.

[Keith19]

Have the same problem , but only on my laptop , mobile phone and tablets OK

[gg30340]

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@Keith19wrote:
Have the same problem , but only on my laptop , mobile phone and tablets OK

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The answer to your problem is the same as has already been posted in this thread.

[Keith19]

seems to work okay on MICROSOFT EDGE