on 15-02-2026 11h24
It appears to be a Firefox problem not least because it works on all other browsers and coincided with a Firefox update!
on 15-02-2026 15h24
on 16-02-2026 10h44
I could not find a method of contacting Firefox. However I have asked BT to work with Firefox to correct the problem. No reply yet!
on 16-02-2026 11h44
To make a report to firefox Top right hand side application menu (3 bars), option, report broken site option.147.0.3 (64 bit) has not fixed the problem in Windows 11 haven't tried windows 10
on 16-02-2026 11h50
Thank you for advice re contacting Firefox as I have struggled to do this also Just to say I have tried with Windows 10 and no joy also set computer back in time and still not fixed
on 16-02-2026 12h03
Thanks. Done after much faffing. Need to be signed in to your account , and account screen open. Otherwise grayed out. Await a reply
on 16-02-2026 13h40
Sorry if being dim but have never had a Firefox account I just use it ?
Do I have to create an account and if I do any implications ?
on 16-02-2026 13h50
@Debo100wrote:Sorry if being dim but have never had a Firefox account I just use it ?Do I have to create an account and if I do any implications ?
An account lets you Save and synchronise passwords across all your devices that use Firefox. You can also send a tab to a different device.
Read about it here.
Get a Mozilla account – Keep your data private, safe and synchronised — Mozilla
on 16-02-2026 14h45
So I have to get an account ( I don't need one ) so that I can lodge a complaint/ask for help? Correct ?
thanks
Deb
on 16-02-2026 15h11
Was that not what you were told!
