Links within emails using BT Webmail

[jeffreypatton]

BT webmail strips out links on emails it finds suspicious including links to their own sites (as below).  If you download this to an external client like outlook these links are OK.  Anyone know a why round this to make these active via BT webmail as I cannot update some appointments I can only do via links sent to my email account.

[Leanne_T]

Hi @jeffreypatton 

Thanks for coming back to the community. 

I've asked our email support team to look into this for you, and once I get some more information I will let you know. 

Thanks. 

Leanne. 

[Leanne_T]

Hi @jeffreypatton 

I've sent you a private message with some extra details 🙂

Leanne. 

[amy-cr1]

I'm having exactly the same issue. I've got an important school link that won't open and I can't forward it to my husband for him to open as the link is dead. I'm quite frustrated by this - can you help me as well please?

[Chris__S]

Hi @amy-cr1,

Thanks for highlighting this.

Is the issue happening with just that link, or is it happening with multiple different links too?

Chris S

[gg30340]

Have you checked to see if your antivirus app has a email monitoring function to see if that is affecting the links.

Check if you have any of the BT cyber protection products active which may also be blocking the links.

https://www.bt.com/security

[jeffreypatton]

It happens to other links including BT's your accessibility options online link.  If I inspect this the href is not there.  If i download the email to outlook the link works without issue.  

[jeffreypatton]

The link is not blocked it is just not there. Other links to the same sites work it appears to the format of this one that BT webmail does not lilke

[Leanne_T]

Hi @jeffreypatton

Thanks for coming back to us. 

I have asked for some extra details, please check your community inbox and get back to me when you get the chance.

Thanks very much. 

Leanne.