Managing 18,000 emails when you can only highlight & manipulate 50 at a time.

[debi340]

I have tried to delete 200 emails as you have said, but it doesn't work on my MacBook Pro.  It still only allows me to delete 50 at a time.  Please can you do something about this, otherwise I will just have to move too GMail. 

[Katie_B]

Good afternoon, 

I have had some confirmation from our email team who have advised that it is not currently possible to delete more than 50 emails at one given time. 

However, there is a work around that could possibly work:

Hold Shift and press the Down Arrow repeatedly to select more emails. 

Katie 🙂

[gg30340]

I have moved you onto your own thread as the thread you posted on was over two years old and most of it was not relevant to your problem.

Assuming you are using webmail, using a web  browser and not an email client/app.

If the above does not work try the following:-

If you hold down the shift key then tick the box to the left of the first email you want to delete in the list of emails do not release the shift key then scroll down using the scroll bar on the right hand side or use the PgDown key and tick the last email you want to delete then release the shift key. It will select all the emails in between.

You can then click delete or drag and drop them into the Trash folder. 

You may find that you will have to do it in batches of 200 or 300 emails at at time.

[Doug_]

On Windows, You can add your btinternet email account to Outlook.

Folder List->show has Add Account.

At first you cannot see all your emails, but eventually Outlook syncs up. 

The emails stay on the BTinternet Server.

Within Outlook you can delete your btinternet emails.

Would this help?

[gg30340]

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@Doug_wrote:

On Windows, You can add your btinternet email account to Outlook.

Folder List->show has Add Account.

At first you cannot see all your emails, but eventually Outlook syncs up. 

The emails stay on the BTinternet Server.

Within Outlook you can delete your btinternet emails.

Would this help?

---

If you do use an email client such as Outlook you need to set it up as an IMAP account so that if you use Outlook to delete the emails it will also delete them from BTMail servers.

If you set Outlook up as a POP3 account the emails will be downloaded onto your device where you can delete them but they will not be deleted from the BTMail servers unless you unticked the settings box to "leave a copy on the server" prior to setting up your email account on your device.

[WSH]

Beats my record.

I did go into work one morning to find some numpty had set a forwarder to his home email Friday afternoon.  It had malfunctioned and bounced back to his works email every couple of minutes, right through the weekend.  I had to remove 11,400 bounce emails for him Monday morning.  Takes a while.

[Doug_]

I was worried that if I added my btinternet email address to Microsoft Outlook, it would download them to my computer and delete them off the server. 

In the end my btinternet.com account was added to Microsoft Outlook. It is using IMAP, so my fear was unfounded.

At first, you cannot see all the emails, but after a while you can, and they remain on the server.

So you can use BT Webmail ( email.bt.com ) and Microsoft Outlook at the same time.   

Turn the "Conversation View" off to get it to load mored than about the first 50 emails. Webmail defaults to "Conversation view", the App does not.