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R_A_898
Beginner

on ‎22-04-2026 14h12

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Message 11 of 13

Re: Unable to add second BT Internet Email to Classic Outlook using Microsoft 365 Windows 11

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After setting up on Thunderbird, I have tried yet again and got it to work.
Outlook is the problem.
Thanks again for all the help and support.

I believe the ultimate problem lies with BTinternet emails and how they are set up compared to industry standards.
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licquorice
Distinguished Sage
Distinguished Sage

on ‎22-04-2026 15h09

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Message 12 of 13

Re: Unable to add second BT Internet Email to Classic Outlook using Microsoft 365 Windows 11

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The settings for BT mail ARE industry standards.

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gg30340
Distinguished Sage
Distinguished Sage

on ‎22-04-2026 15h32

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Message 13 of 13

Re: Unable to add second BT Internet Email to Classic Outlook using Microsoft 365 Windows 11

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@R_A_898wrote:

I believe the ultimate problem lies with BTinternet emails and how they are set up compared to industry standards.

Can you explain how if the BTMail settings for email clients/apps are not " to industry standards"  can the hundreds of thousands if not millions of people including yourself when you use Thunderbird, manage without any problems.

I would suggest that the problem is with 29 year old Classic Outlook and its compatibility with Windows 11.

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