Webmail Search fails after 11 seconds timeout

[MRH10]

Why are BT not doing anything about this.

Has it been officially raised as a fault?

[Leanne_T]

Hi everyone, 

This has been fed back to our email support team. 

Once we have more information we will let you all know.

Leanne.

[rrk3001]

I have had this problem of late, and when I spoke with someone, I was advised the same, that due to the large numbers of emails (>100K) is the reason. but Iit was working till recently, so I guuess it isnt to do with the numbers of emails.

[MRH10]

I totally agree.

And it would appear BT are doing nothing about it, given the length of time this has been a problem.

Very frustrating.

[gg30340]

@rrk3001 

To save repeating myself please have a read of messages 11 and 13 which while they are not in relation to the search problem you are having it may be of interest.