Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
niagh01
Contributor

on ‎16-03-2022 21h47

1,954 Views
Message 1 of 3

BT YouView Digi box, no sound on switching on

Go to solution

Hi, I have a BT You View Box Humax DTRT 2100   and when switching on and selecting a channel there is no sound. I know its not the TV as I can watch a Samsung TV channel and the sound is OK. I have checked the volume is at a reasonably high level on both the TV and Humax remotes. 

To clear the problem, I have to switch the power off the YouView Box and reboot, the sound comes on immediately after the restart.

Can anyone please help how the problem can be overcome?

 

0 Ratings
Reply
2 REPLIES 2
NigelB72
Guru

on ‎17-03-2022 7h54

1,938 Views
Message 2 of 3

Re: BT YouView Digi box, no sound on switching on

Go to solution

Check to make sure AD button to make sure that Audio Description hasn't been turned on by accident

Reply
niagh01
Contributor

on ‎28-03-2022 20h38

1,893 Views
Message 3 of 3

Re: BT YouView Digi box, no sound on switching on

Go to solution

Hi Nigel, apologies for the delay in responding, unfortunately the problem hasn't re-occurred but if it does, I will check to see if the AD button has been pressed in error. Thanks for the advice

Reply