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jparnell82
Expert
1,371 Views
Message 1 of 19

Live TV stuterry on Box Pro after a while

We've been watching a lot of Euro 2020 on our Box Pro and have noticed after an hour or so the picture gets quite stuttery. Not hugely but just enough to be very annoying. We change channel and then back and it's fine.

Anyone else noticed this?

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18 REPLIES 18
DarrenW
BT TV Expert
1,322 Views
Message 2 of 19

Re: Live TV stuterry on Box Pro after a while

Yes I noticed it myself, we are investigating. 

As you say, changing channel and back again does quickly resolve the issue.

jparnell82
Expert
1,318 Views
Message 3 of 19

Re: Live TV stuterry on Box Pro after a while

Ok, thanks for letting me know. pleased this has been picked up

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DarrenW
BT TV Expert
1,313 Views
Message 4 of 19

Re: Live TV stuterry on Box Pro after a while

@jparnell82 

By any chance did you get a video of it?

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jparnell82
Expert
1,311 Views
Message 5 of 19

Re: Live TV stuterry on Box Pro after a while

No, I can do next time though

DarrenW
BT TV Expert
1,267 Views
Message 6 of 19

Re: Live TV stuterry on Box Pro after a while

Thanks @jparnell82 that would be useful, can you also send me a message with the make and model of your TV please?

 

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jparnell82
Expert
1,260 Views
Message 7 of 19

Re: Live TV stuterry on Box Pro after a while

Hi, it's a Samsung 55MU7000

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jparnell82
Expert
1,217 Views
Message 8 of 19

Re: Live TV stuterry on Box Pro after a while

@DarrenW I have a video from last night's France game. Not as easy to see as the TV but if looking at the ball moving you can see the stutter

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ken2222
Aspiring Expert
1,199 Views
Message 9 of 19

Re: Live TV stuterry on Box Pro after a while

Question this new BT box out now or is it being tested and when will it be be available for existing customers who is who's been with BT for long time ?

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DarrenW
BT TV Expert
1,192 Views
Message 10 of 19

Re: Live TV stuterry on Box Pro after a while

@ken2222 

It's being rolled out slowly at the moment, I think it should be supplied if you order the VIP package at the moment.

 

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