Why am I getting a message saying I have a problem with my broadband when watching subscription chan

[Filosopher]

Watching BBC HD ,no problem,but unable to watch my subscription channels IPC6023 

Looks like I will be cancelling BT TV BIG SPORTS. 

[imjolly]

have you tried the mod suggestions here

Solved: IPC6023 - BT Community

[Filosopher]

Yes,each time it works again eventually, able to watch Sports Main event now but for how long?

[Filosopher]

Gone again IPC6023 back to BBC HD!

[Filosopher]

Oh well, looks like I will have to cancel!

[DavidM]

Hi @Filosopher and thanks for posting.

Sorry you're having problems with the IPC error message. It sounds like you've done everything possible at your side so I'd like to take a closer look at this for you. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David

[NigelB72]

Try changing your ethernet cable. Our Pro Box randomly started dropping it's connection to the hub and a simple cable swap solved it. 

[Filosopher]

I don't use an ethernet cable...WiFi. Got technical help last night. Channels restored until conversation ended. This morning all working and another offer of help from David if the problem reoccurs.