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07-05-2026
21h18
Since the MyBT app updated I am unable to access the WIFI controls under parental controls anymore which is really frustrating for me as someone with 2 internet curious children. I used to b...
08-03-2024
16h49
I have full access to my parent controls, as I am the account holder. I can turn them fully off, or add websites and I can adjust the custom settings to tick or untick all the different content. E...
05-12-2021
11h29
@DavidM can you help me too, please? I've tried to activate the parental controls in MyBT, says it will be done in two hours, but doesn't. I've also re-boot the router.
Thanks, Henry
03-10-2022
10h00
Double bubble with this post as I have both an issue with my broadband contract and parental controls, but could only choose one category. On parental controls, I was testing something at the w...
12-02-2023
9h30
Good morning,
I am also having this problem . I have cleared my cookies but there is still no manage my extras botton or any link to parental controls
Help!
Thank y...
29-07-2022
23h41
I've added two websites to my blocked website list but the system isn't recognising them as blocked. I then went through the list and other websites that have been added in the past and have pr...
02-07-2024
15h08
We are having a nightmare with parental control settings, like a lot of other people it seems! So the original issue was that no matter what URL we put in to block YouTube, it didn't work. We got a...
01-12-2020
0h34
I recently upgraded my broadband service and now my Parental Controls are not working and won't activate/switch on Can someone help me please. I have no access to a majority of sights a...
24-01-2023
15h11
When accessing parental controls through security management, it only presents an option to 'Activate' despite my having pressed this multiple times over a period of a couple of months, and also b...
29-02-2024
12h45
Hi David,
I'm having the same issue - there is no Manage my Extras button and the link to parental controls doesn't work - and the instructions on how to set it up haven't been updated since t...
