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Subject Author Posted

Reward Card - ( ‎05-08-2022 15h17 )

Bills & Packages
We took out broadband as a new customer through a compare site offering a £60 BT reward card. I hav...
Jeffbag18
‎05-08-2022 15h17

Roaming in Europe - ( ‎05-08-2022 12h41 )

BT Mobile
I am planning trips to both France and Portugal (Maderia) for my wife and I. Under ‘Your plans’ > ‘...
MarkH3
‎05-08-2022 12h41

Game pass not showing on "Your Products" - ( ‎04-08-2022 0h19 )

Bills & Packages
Hi, I upgraded my Broadband back in May 2022 which offered a free Game Pass.   When I go to "My ...
Carcarl
‎04-08-2022 0h19

BT Cloud - failed to install both Mac and PC - ( ‎03-08-2022 12h09 )

Broadband Extras & Apps from BT
Hi,     After noticing that BT Cloud was no longer backing up my PC and that there was no BT Cloud...
powellj3
‎03-08-2022 12h09

Tenda MW5c and HUAWEI AX3 WIFI 6 Plus - Citrix co... - ( ‎02-08-2022 14h47 )

Home setup, Wi-Fi & network discussions
Hi All, I am at 150 MBPS and got a BT Smart Hub 2 which does not have a proper signal around the h...
rsantu11
‎02-08-2022 14h47

Re: My broadband hasn't been activated - ( ‎02-08-2022 5h46 )

Bills & Packages
Same problem here, its annoying its currently a day later so hopefully it would be on later today.
mrchicken1119
‎02-08-2022 5h46

BT Premium Whole Home wi-fi - ( ‎01-08-2022 22h57 )

Home setup, Wi-Fi & network discussions
I've had Whole home wi-fi for 2 years but it's never worked properly. It works fine for general bro...
bytehigh
‎01-08-2022 22h57

BT Cloud on iOS uploads - ( ‎31-07-2022 20h37 )

Broadband Extras & Apps from BT
Hi is there any way to upload individual photos using BT cloud app on iPhone? I just want to selec...
FC12
‎31-07-2022 20h37

New software for bt plus box - ( ‎29-07-2022 23h37 )

Announcements, Guides & Community Updates
Hi everybody with the new tv box software when you select a channel preview it used to show preview...
ROUGHTONG
‎29-07-2022 23h37

refer a friend email not received and neither the ... - ( ‎28-07-2022 18h12 )

Bills & Packages
Hi There I recommended my friend to BT Broadband and we were supposed to get £50 amazon amazon  I...
simpsontuny
‎28-07-2022 18h12

Fibre outage and poor service from customer suppor... - ( ‎28-07-2022 16h04 )

BT Fibre broadband
We and a few of our neighbours have been without internet for over 48 hours. Automated text message...
russelk
‎28-07-2022 16h04

Sky Movies - variable volume - ( ‎28-07-2022 15h04 )

TV Content including TNT Sports
Hi, When watching  recordings of Sky movies, the volume level keeps varying. For example dialogue ...
RussK
‎28-07-2022 15h04

Recorded programmes keep freezing on playback - ( ‎28-07-2022 12h42 )

EE TV & YouView
Hi all Not sure if anyone else is experiencing the same issue. When i am watching recorded progra...
phunt110
‎28-07-2022 12h42

Wrong account number - ( ‎27-07-2022 0h25 )

Bills & Packages
Hi, Firstly, the app won't let me log in and I'm not sure if this is related or not. My main issue...
Millst93
‎27-07-2022 0h25

Line Rental Saver - not eligible? - ( ‎26-07-2022 21h08 )

Bills & Packages
So - 'interesting' experience tonight! I am now on the 'digital phone service' - not by choice I h...
Leg2ion
‎26-07-2022 21h08

Whole Home vs Mini Whole Home - Total allowable di... - ( ‎26-07-2022 15h27 )

BT Devices
I can find reference to the total number allowable discs for BT WholeHome being 6 (unless you fiddl...
miniwholehomer
‎26-07-2022 15h27

ongoing broadband issues - over 2 years and still ... - ( ‎25-07-2022 21h40 )

BT Fibre broadband
Hello Folks I was hoping someone might be able to help with issues that have been ongoing for over...
mojo134
‎25-07-2022 21h40

switching tv package - ( ‎25-07-2022 16h57 )

Bills & Packages
hi has anyone had problems switching tv packages i placed an order yesterday sunday 24th for the vi...
Samjon7
‎25-07-2022 16h57

Eeero mesh won't connect to BT ? - ( ‎24-07-2022 20h33 )

Home setup, Wi-Fi & network discussions
I bought  TD-W9970 put in bridge mode and disabled wifi settings. I plug the Eero mesh into the WAN...
TartanPiper
‎24-07-2022 20h33

Horrible Ping Spikes Ethernet - ( ‎23-07-2022 19h44 )

Home setup, Wi-Fi & network discussions
Hi Guys,  Getting absolutely horrible ping playing games with my PC, not really had this issue u...
TommyT1
‎23-07-2022 19h44
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