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imjolly
Distinguished Sage
Distinguished Sage
1,013 Views
Message 11 of 23

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Just from whichever router you are using normally



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Biscuit2
Contributor
1,003 Views
Message 12 of 23

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Ok, thanks. Hope the following is what you are looking for. Hope you can follow it, it's come out a bit upside down:

Internet Connection (IPv4)

Connection Type:

PPPoA

Login Status:

Connected

Internet Address:

109.151.110.242

Subnet Mask:

255.255.255.255

Default Gateway:

172.16.14.187

DNS1:

81.139.56.100

DNS2:

81.139.57.100

DNS3:

MTU:

Auto

DHCP Server

DHCP Server:

Enabled

Start IP Address:

192.168.1.100

End IP Address:

192.168.1.149

Client lease time:

1440

2.4 GHz Wireless Network

Status:

Enabled

MAC Address:

48:F8:B3:C6:A0:E4

Mode:

802.11bgn

Network Name (SSID):

..........

Channel Width:

Auto

Channel:

6

Security:

WPA2 Personal

5 GHz Wireless Network

Status:

Enabled

MAC Address:

48:F8:B3:C6:A0:E3

Mode:

802.11anac

Network Name (SSID):

........

Channel Width:

Auto

Channel:

Auto

Security:

WPA2 Personal

PVC Connection

Encapsulation:

PPPoA

Multiplexing:

VC

QoS:

UBR

PCR:

4000 cps

SCR:

4000 cps

VPI:

0

VCI:

38

Modulation:

MultiMode



ADSL Connection

Status:

Up

Downstream

Upstream

Data Rate

7906.25 kbps

437.50 kbps

Output Power

19 dBm

12 dBm

Noise Margin

8 dB

16 dB

Attenuation

22 dB

19 dB
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Biscuit2
Contributor
970 Views
Message 13 of 23

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Extremely tired of this

 

39.160000) Wire Lan Port 4 up
23:42:49, 25 Apr.( 34.010000) WAN Auto-​sensing running.
23:42:47, 25 Apr.( 31.430000) System up, firmware version: 4.7.5.1.83.8.130.1.32.1.3 (Type A)
23:42:43, 25 Apr.( 27.550000) WPA2 mode selected
23:42:43, 25 Apr.( 27.550000) WPS enabled
23:42:41, 25 Apr.( 25.770000) WPA/WPA2 mode selected
23:42:41, 25 Apr.( 25.770000) WPS enabled
23:42:36, 25 Apr.( 21.210000) System start
22:42:05, 25 Apr.(22772.610000) ETHoA is up -​ VPI: 0, VCI:35
22:42:05, 25 Apr.(22772.610000) DSL is up
22:42:05, 25 Apr.(22772.580000) DSL noise margin: 27.00 dB upstream, 8.20 dB downstream
22:42:05, 25 Apr.(22772.500000) DSL line rate: 448 Kbps upstream, 8096 Kbps downstream
22:42:02, 25 Apr.(22769.420000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
22:42:02, 25 Apr.(22769.410000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
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Biscuit2
Contributor
970 Views
Message 14 of 23

Re: 3 months of endless dropped connections, yet BT say there's not a fault

 
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NeilO
Moderator
Moderator
950 Views
Message 15 of 23

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Hi @Biscuit2 I'm sorry your connection issues are still ongoing. I can see my colleague @StuartH is helping you with this and he's made arrangements to contact you this afternoon.

Thanks

Neil

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Biscuit2
Contributor
942 Views
Message 16 of 23

Re: 3 months of endless dropped connections, yet BT say there's not a fault

@NeilO 

@StuartH 

Thanks Neil, yes I hope Stuart can help,  it's been a very frustrating weekend... not sure what we'll do if it can't be properly sorted this time...

 

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Itsover
Aspiring Contributor
828 Views
Message 17 of 23

Re: 3 months of endless dropped connections, yet BT say there's not a fault

@StuartH 

Is there any chance we could have an update on our open fault please

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Carlusha
Recognised Expert
817 Views
Message 18 of 23

Re: 3 months of endless dropped connections, yet BT say there's not a fault


Is there any chance we could have an update on our open fault please


@Itsover 

On the assumption you mean YOUR open fault, the fact things have gone quiet suggests the problem has been addressed and fixed.

Not everyone returns to provide an update, mark the solution and give a thanks (Thumbs Up button) to the form's hardworking volunteers and the few part-time moderators who are BT staff employed elsewhere in the corporation.

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Itsover
Aspiring Contributor
803 Views
Message 19 of 23

Re: 3 months of endless dropped connections, yet BT say there's not a fault

@Carlusha

You are definitely an expert, I agree.  But you may not have known that @StuartH is the person handling the very longstanding fault we have on our line, and as there's been no update for a month we thought we'd ask.  To be factual, it's BT's fault, not ours or yours.   

Carlusha
Recognised Expert
784 Views
Message 20 of 23

Re: 3 months of endless dropped connections, yet BT say there's not a fault

@Itsover 

Ah, apologies to all concerned. I shall stand in the corner for 15 minutes.