Welcome to this user forum for BT Residential phone and broadband customers.
As a Plusnet customer you need to post on the Plusnet forum.
https://community.plus.net/t5/Forum/ct-p/Forum
This BT forum or BT Residential cannot help with this.
Its Openreach that do any repairs, not BT.
We are having issues with our plusnet broadband (router flashing orange). Yesterday a BT engineer fixed an issue with the line to our house and left us a message saying broadband should be ok now. It isn't, it's still flashing orange. It's connected to the master socket. I believe the fact that it is flashing orange suggests there is still a problem with the line to the house?
Do l now go back to BT or try Plusnet? If l go back to BT can l raise it as broadband issue when it's plusnet broadband?
Solved! Go to Solution.