4 missed appointments in 10 days

[adr0ck]

I've had constant drop out issues with bt fibre (to the cabinet) since joining in October.

Had numerous visits from openreach attempting to solve problem.

They replaced my master socket 4 times (move it 3 times).

I have received 4 routers from bt.

Cable has been replaced from my house to pole, down pole, all the way to the cabinet.  

I have been moved onto 2/3 (i forget) different boards.

After many months they have decided it is REIN.  

I have had 2 different openreach engineers at property with the REIN equipment however they were not the REIN engineers - borrowed equipment. 

Everyone of the engineers has advised that I need a REIN engineer.

I have been 'booked' in with the REIN engineer on 4 occassions over the last 10 days.

On each occassion they have not turned up

Can someone please help

[imjolly]

Do you currently have an appointment time for a REIN engineer to visit?

[adr0ck]

on phone to bt at the moment trying to get an appointment again

(last one was today betwen 1 and 6pm).

[adr0ck]

trying to get bt to make a new appointment is a nightmare

(if you mention rein engineer u just get told that all enginneers are trained to deal with rain)

help