Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
icr
Beginner

on ‎12-01-2021 14h35

991 Views
Message 21 of 25

Re: 4 weeks and no connection

Yes, they've always been very nice and apologetic and have 'escalated' it to management but still nothing has happened.
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage

‎12-01-2021 14h35 - edited ‎12-01-2021 14h37

991 Views
Message 22 of 25

Re: 4 weeks and no connection

are you using the FTTP team on number I posted?

not sure the forum mods can help as DV is normally controlled by FTTP TEAM   I have asked mods who are BT employees and see what they say   they will post here



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
DanielS
Moderator-Retired

on ‎12-01-2021 21h05

959 Views
Message 23 of 25

Re: 4 weeks and no connection

Hi @icr,

I am so sorry to hear about the problems trying to get Digital Voice set up and working on your Father's line.

I've sent you a private message about this. Please, reply in your own time.

Thanks

DanielS

0 Ratings
kevinddt10
Aspiring Contributor

on ‎12-01-2021 23h50

949 Views
Message 24 of 25

Re: 4 weeks and no connection

Might help

 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

BT Fibre to the premise's customer.
Best Regards
Kev
0 Ratings
icr
Beginner

on ‎13-01-2021 9h27

939 Views
Message 25 of 25

Re: 4 weeks and no connection

Many thanks for this link, I was going to complain anyway but this is very useful information.