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icr
Beginner

on ‎12-01-2021 14h35

1,031 Views
Message 21 of 25

Re: 4 weeks and no connection

Yes, they've always been very nice and apologetic and have 'escalated' it to management but still nothing has happened.
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage

‎12-01-2021 14h35 - edited ‎12-01-2021 14h37

1,031 Views
Message 22 of 25

Re: 4 weeks and no connection

are you using the FTTP team on number I posted?

not sure the forum mods can help as DV is normally controlled by FTTP TEAM   I have asked mods who are BT employees and see what they say   they will post here



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DanielS
Moderator-Retired

on ‎12-01-2021 21h05

999 Views
Message 23 of 25

Re: 4 weeks and no connection

Hi @icr,

I am so sorry to hear about the problems trying to get Digital Voice set up and working on your Father's line.

I've sent you a private message about this. Please, reply in your own time.

Thanks

DanielS

0 Ratings
kevinddt10
Aspiring Contributor

on ‎12-01-2021 23h50

989 Views
Message 24 of 25

Re: 4 weeks and no connection

Might help

 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

BT Fibre to the premise's customer.
Best Regards
Kev
0 Ratings
icr
Beginner

on ‎13-01-2021 9h27

979 Views
Message 25 of 25

Re: 4 weeks and no connection

Many thanks for this link, I was going to complain anyway but this is very useful information.