600 extender home spot

[meganselway]

PLEASE HELP 

out of no where connection via my homespot dropped on all my devices. i've reset it , tuned it on and off and still not working. all lights on my wifi router and my homespot are saying all okay 

[Keith_Beddoe]

@meganselway 

See https://www.bt.com/help/user-guides/broadband-and-wi-fi-devices/wi-fi-and-home-networking/wi-fi-home...

There is a helpdesk number on that page.

[meganselway]

i've written in about this before. same problem again. all lights on saying all okay. reset all of them and turned them all on and off. feels like i've tried everything. says it's connected to my phone but nothing loads and says no connection. 

[NeilO]

Hi @meganselway I'm sorry to see you're experiencing problems with the hotspot. I'd recommend you get in touch with the Mini Wifi Home hotspot 600 helpdesk for help with this.

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

If your product is out of warranty, please call the Technical Help and Support Desk on 0800 980 899

Thanks

Neil