ADSL20CN, ADSL21CN, FTTC or FTTP?

[ajwoodcock]

I’m trying to report a fault in my landline via BT’s website and the form is asking whether I have ADSL20CN, ADSL21CN, FTTP or FTTC. I have no idea. Does anyone know how I could find out?

[imjolly]

do you have fibre broadband and if so do you connect hub to phone socket on wall or ONT like this

[ajwoodcock]

I have broadband with BT and the socket looks like this:  

 

[Keith_Beddoe]

Is your phone plugged into the right hand socket, with the phone symbol on it?

[imjolly]

Enter phone number and post results. Remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

[PaddyB]

Hi @ajwoodcock,

I'm sorry if you have a fault with your service. Did you manage to get the fault reported?

If not and you need some help, please post back and I'll give you a hand. 

Thanks,

Paddy