ASUS RT-AC88U can't connect to internet

[ElliotNewman]

Hi all,

I have recently moved to Fibre 900 and I would like to try an Asus RT-AC88U router to see if I can improve wifi speeds and coverage in my home vs the BT supplied router.

I am advised that I should use the following login details over the PPoE connection:

username: bthomehub@btbroadband.com

password: BT

However the router is not able to connect to the internet. I manually installed the latest firmware and I still have no joy getting internet. After speaking to Asus support, one of the advised steps is to connect a PC/Mac direct to the modem, I assume to check I am getting internet in, but I don't get anything. I am not sure if this is a related issue, as I get internet fine when I use the BT router. I also managed to get the internet with a Netgear router but I returned it as my speeds were halved for some reason, hence now I am trying with the Asus.

Many thanks for any help.

[licquorice · Accepted solution]

ASUS have clearly given you poor advice as your broadband connection clearly works with other routers.

The PPPoE details are correct and I can only suggest trying a factory reset and starting again. If that fails it is possibly a faulty device.

[busterboy1]

@ElliotNewman 

I have recently moved to Fibre 900 and I would like to try an Asus RT-AC88U router

_____________________________________________________________________________________________

Forgive me for asking the obvious.

Why (if you haven't bought it yet) would buy a modem router Asus RT-AC88U when the Asus RT-AX88U cable router is the one for the job on the FTTP 900 - 110 package.

Asking for a friend . 😁

[brookheather]

The Asus RT-AC88U doesn't have a modem - it is a router hence the model name starts with RT.

[busterboy1]

@brookheather 

Ahh my bad. Sorry. 

[ElliotNewman]

Hi all,

Thanks for all the replies. Yes I don’t need a modem-router since BT Fibre comes with a standalone modem. 

anyway, now onto the good news - it’s working! I’m writing this message through the WiFi of the ASUS!

I hard reset the router as advised, but first made sure the latest firmware was installed. I then used the ASUS router IOS app to setup the router and it’s all working!

[busterboy1]

What speeds have you achieved, Wired and WiFi.

[licquorice]

@busterboy1  Its the ASUS DSL xxxx models that have a modem

[busterboy1]

Noted

[ElliotNewman]

I get 850-900 wired with a 2019 MacBook Pro. On the same laptop I get about 700 when close to router on WiFi. 

my 3 year old iPhone X seems to top out at about 350, in all rooms in the house. My wife’s newer iPhone SE gets about 500, at least in the one room I’ve tested.

in a three story house, not too bad!