I tried again this morning and my BT Cloud is still NOT working.
However I'm not seeing the performance problems that you have encountered.
Lets hope they can get it sorted soon as we can't be the only two new BT customers with this pproblem!
I have the same problem. While I am not a new BT customer I have only just taken notice of the fact that we have free cloud storage. I downloaded the app but then found that you need to activate the cloud first in BT account. I have found this in my products but each time I click activate the screen just continually takes me back to the beginning. I phoned BT last Friday and had a shocking experience of continually being passed to the wrong department and having to wait in the queue each time. I was on the phone about an hour and a quarter. I eventually got a correct person who said she would pass it on to the cloud technical department who would be in touch with 72 hours. She also logged a complaint about my call experience (which I did not ask for) and because BT did try and phone me while I was busy at work so could not answer they have now emailed to say they have closed my complaint because they could not reach me. I'm not sure if they have closed the cloud issue or just the complaint but I still cannot activate the cloud in my account.
Is there any way I can ring the correct department direct?
Interesting to know that it is not just new BT customers but any customer trying to Activate the BT Cloud function.
Sadly I avoid using the Support phone number. Like most big utilities, BT are unable, or unwilling, to properly resource their "Support" phone lines resulting in your experience. To give them their due, the Mods on this board ( @PaddyB and @JohnC2 ) responded promptly and positively. Unfortunately, it seems they are not able to prioritise customer issues within 2nd and 3rd level support within the BT organisation.
I do wonder how many unnecessary calls to the Support line are being generated by this on-going issue 😞
I will keep trying each day and post an update if I see any progress.
Also having the exact same same problem, was pushed pillar to post trying to fix the issue