Amazon vouchers

[Margo4]

Yes I gave the requested information last week. I'm just being messed about. Where are the vouchers for myself and my friend?

[garybs29]

If you've sent the requested info the mods will get back to you when they get to your case

[JohnC2]

Hi @Margo4, I can see your details are in our queue and one of the team will be in touch as soon as we can to help you get your vouchers.

Cheers

John

[Margo4]

Thank you, but does that mean 60 days like many other people have mentioned. Christmas is around the corner. I gave you an extra customer and her first bill was taken without fuss or delay. So it would be great if BT could be as just efficient with the voucher. I don't understand why there would be a "queue" more excuses and more waiting. 

[NeilO]

Hi, @Margo4 we should be in touch with you within 48 hours.  The moderation team work through the private messages we receive in the order that they arrive and there are other customers in front of you at the moment.

We are a small specialised team and as such, it may take us a little longer to get to you on occasions, so please bear with us. If you cannot wait for us to get back to you please feel free to get in touch with customers services on the BT.com Contact us page 

Thanks

Neil

[Margo4]

I will wait 48hrs and if no joy I will take it to executive complaints. 

Thanks

[Margo4]

I am still waiting on vouchers despite being told they were with the team and be with me ASAP.