App Login Errors id003 and id153

[Matthope]

Good morning I have just added the BT Sport bundle to me EE contract but keep getting the error ID153. I so something re watch the Cricket free video with Eoin Morgan and i watched that at 14.24

[DarrenDev]

@Matthope it can take a few minutes for updates to cascade around the system, and if you're already in the app then it may not pick it up straight away. I'd recommend you either log out and into the app again, or restart the device (you didn't mention which app you're trying to use).

[Matthope]

Thanks for your reply. Think it is back in now im using the BT Sports APP on a Fire Stick but I think it has worked now.

Can I ask for the 5.30 football tonight will i be able to re watch this on catch up any time after its finished

[DarrenDev]

It varies depending on the match/competition - some are available immediately after the match has finished. Others take a few hours to appear.
Replays are usually available indefinitely, but premiership only stay for 2 weeks.
Specifically for tonight's FA Cup 5th round match between Burnley and Bournemouth, it should be available straight after the match.

[Matthope]

Thank you that is the game I was talking about

[Dannyboyle]

I have just upgraded my by sports package to ultimate and now I am having the id003 error on the app (on my phone) and when I try to log into the app on my Xbox I’m getting error code id153 is there any advise on what I can do?

[DarrenDev]

Have you followed the instructions at www.bt.com/help/id003 @Dannyboyle? If so, send me a DM with the BT ID you're trying to use and I'll take a look.

[Dannyboyle]

I was previously signed up to bt sport thought my ee account but only to watch it on my phone so I didn’t think I would need to set up my account again, I’ll do this now. Do you know how long it’ll take to get my verification email as I’m desperate to watch the game tonight 

[DarrenDev]

What subscription have you taken out @Dannyboyle? If you've just upgraded your EE subscription to Ultimate then your existing login should update within a few minutes. If you've taken a new subscription via some other method then you need to make sure that other account is corrected associated with a BT ID.

[Dannyboyle]

This has been updated through ee and the subscription is the same, I updated this last night and haven’t been able to access through my phone or Xbox