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Hannibal38
Beginner

on ‎20-10-2020 21h20

1,368 Views
Message 1 of 4

BT App will not connect to Hub

 The MyBT app will not connect to my hub.  I have tried a factory reset. I have a new disc that I want to add in and name but without access to the app I am scuppered. Help please!

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎20-10-2020 22h37

1,352 Views
Message 2 of 4

Re: BT App will not connect to Hub

Is your device connected to the hub wifi?  If so then can you see the hub and try and connect using the admin password



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Hannibal38
Beginner

on ‎21-10-2020 21h27

1,329 Views
Message 3 of 4

Re: BT App will not connect to Hub

Hi Molly. Thank you for your reply. Unfortunately I do not understand.  Where can I "see" the hub and where do I enter the admin password to start the disc setup protocol? Thank you...

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imjolly
Distinguished Sage
Distinguished Sage

on ‎21-10-2020 22h24

1,323 Views
Message 4 of 4

Re: BT App will not connect to Hub

If you are using the MYBT app then you need to connect to hub and then the discs.   You need to be connected to your home network then should be able to continue to connect to your hub which will need you to enter the admin password from the back of the hub



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